Privacy Policy

Introduction

Askyio is an AI voice and chat agent platform for websites, built and operated by Datahase Dev Private Limited (“DataHase,” “we,” “our,” or “us”). DataHase is the data controller for all information processed through the Askyio platform.

This Privacy Policy explains how we collect, use, store, and protect your information when you use the Askyio platform -- whether you are a business owner managing your account, a team member accessing the dashboard, or a visitor interacting with a business’s embedded AI agent. By using Askyio, you agree to the practices described in this policy.

Information We Collect

Business Owner & Team Accounts

When you register for an Askyio account or are invited to a team, we collect:

• Full name, email address, and phone number
• Business name and website URL
• Account credentials (passwords are hashed and never stored in plain text)
• Organization and role information for team-based access control

Website Content & Knowledge Base

Business owners provide a website URL, which Askyio crawls and curates into a knowledge base that grounds the AI agent’s answers. The crawled content and the resulting knowledge base remain the property of the business owner.

Widget Analytics

When a visitor opens the Askyio widget on a business’s website, we automatically collect the following information to provide analytics to business owners:

• IP address (used for approximate geographic location)
• Region and city (derived from IP)
• Browser type and user agent string
• Device type (mobile, tablet, desktop)
• Session timestamp and referring context

This data is aggregated and presented to business owners through the analytics dashboard. Individual IP addresses are not exposed to business owners.

Voice & Transcription Data

When visitors interact with a business’s embedded AI agent:

• Audio is never recorded or stored. Voice audio is streamed in real time to our AI processing servers and is discarded immediately after the session ends.
• Transcriptions are stored. We retain text transcriptions of voice and chat conversations to provide analytics and conversation history to business owners. Transcriptions can be deleted by business owners at any time.
• Session metadata -- including duration, timestamps, language used, and session identifiers -- is collected for analytics and billing purposes.

Visitors are informed that their conversation will be transcribed before they begin speaking. No voice interaction is recorded without this disclosure.

Lead-Capture Forms

Business owners may configure optional lead-capture forms that the agent can offer during a conversation. If a visitor fills in such a form, we collect the information they provide (such as name, email, or phone number) and make it available to the business owner. Business owners are responsible for their own use of this data and must comply with applicable privacy laws.

How We Use Your Data

We use the information we collect to:

• Provide, operate, and maintain the Askyio platform
• Ground the AI agent’s answers in your website’s knowledge base
• Generate analytics and insights about visitor conversations for business owners
• Process transactions and manage subscriptions
• Communicate with account holders about service updates, billing, and (with consent) product news
• Detect, prevent, and address security issues and abuse
• Improve and develop the platform
• Comply with legal obligations

Data Sharing & Third Parties

We do not sell your personal information to third parties. We share data only in the following circumstances:

• AI Processing: Voice, chat, and crawled website content is sent to our AI service providers for real-time processing and retrieval. These providers process data under their respective API terms of service and do not use it to train models.
• Custom Integrations: If a business owner configures custom API tools, the agent may send parts of a conversation to that business’s own systems to fulfill a request. Askyio does not store the arguments or responses of these tool calls.
• Cloud Infrastructure: Our database, caching, and vector-search services are provided by third-party infrastructure partners.
• Payment Processing: Billing data is shared with our payment processing partners for transaction processing (see Payment Processing section below).
• Analytics: We use aggregated and anonymized data internally for product improvement. We do not share individual user data for advertising.
• Legal Requirements: We may disclose information if required by law, regulation, or valid legal process.
• Business Transfers: In the event of a merger, acquisition, or sale, user data may be transferred as part of the transaction. We will notify affected users before their data becomes subject to a different privacy policy.

Data Storage & Security

All primary application data is stored on servers located in India. We implement industry-standard security measures including:

• Encryption of data in transit (TLS/SSL)
• Encryption of sensitive data at rest
• Secure authentication with password hashing
• Role-based access control for team accounts
• Regular security reviews

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Cookies

Askyio uses cookies for the following purposes:

• Essential cookies: Required for authentication, session management, and core platform functionality. These cannot be disabled.
• Analytics cookies: Help us understand how the platform is used so we can improve the experience. These are optional and can be declined.

We do not use third-party advertising cookies. Cookie consent is collected on first visit and can be updated at any time through the cookie settings in the platform footer.

Payment Processing

Askyio uses Dodo Payments as our Merchant of Record (MoR) to process all subscription payments. Dodo Payments handles payment processing, tax calculation, invoicing, and compliance on our behalf. When you subscribe to a paid plan:

• Payment card details are collected and processed directly by Dodo Payments. We do not store full card numbers, CVVs, or sensitive payment credentials on our servers.
• Dodo Payments generates and delivers invoices for all transactions, including applicable taxes.
• We receive and store transaction identifiers, subscription status, plan details, and billing history for account management.
• Dodo Payments is PCI-DSS compliant and maintains its own privacy policy governing payment data.
• Refunds are processed through Dodo Payments. Please see our Refund Policy for details.

Data Retention

• Account data: Retained while your account is active. If you delete your account, personal information is removed within 30 days, except where retention is required by law.
• Voice audio: Never stored. Processed in real time and discarded.
• Transcriptions: Retained for the duration of the business owner’s subscription and deletable at any time by the business owner.
• Widget analytics: Retained in aggregated form for the duration of the subscription.
• Website content & knowledge base: Retained while the account is active. Exportable and deletable upon account termination.

Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability (export your data in a standard format)
• Withdraw consent at any time where processing is consent-based

To exercise any of these rights, contact us at contact@askyio.com. We will respond within 30 days.

Children’s Privacy

Askyio is a B2B platform designed for use by business owners and their teams. Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. Visitors who interact with embedded AI agents on websites may be of any age, but we do not collect identifying information from them unless they voluntarily fill in a business’s lead-capture form.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify account holders of material changes by email and by updating the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

• Email: contact@askyio.com
• Data Controller: Datahase Dev Private Limited, operated via datahase.com